Shipping Policy

Legal disclaimer

Order Processing:

At House Of Us, we strive to process and ship your orders as quickly as possible. Orders are typically processed within 1-3 business days after the order is placed. Please note that custom-made or personalized items may require additional processing time, which will be communicated to you at the time of purchase.

Shipping Policy

Shipping Methods and Delivery Times:

We offer a variety of shipping options to meet your needs. Delivery times vary depending on the shipping method selected at checkout and your location. Standard shipping typically takes 5-10 business days, while expedited shipping options are available for faster delivery. Please note that these delivery times are estimates and not guaranteed.

Shipping Rates:

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping charges will be displayed at checkout before you complete your purchase. We occasionally offer free shipping promotions, which will be indicated on our website.

International Shipping:

We are pleased to offer international shipping to many countries. International shipping rates and delivery times vary depending on the destination. Please be aware that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. House Of Us is not responsible for delays caused by customs or other international shipping issues.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website. Please allow 2 hours for the tracking information to update.

Shipping Delays:

While we do our best to ensure timely delivery, please note that we are not responsible for delays caused by factors beyond our control, including but not limited to weather conditions, carrier delays, customs processing, or other unforeseen circumstances. We appreciate your understanding and patience in such situations.

Damaged or Lost Shipments:

If your order arrives damaged, please contact us immediately at houseofus@myyahoo.com with photos of the damaged item and packaging. We will work with you to resolve the issue, which may include a replacement or refund. In the rare event that your order is lost in transit, please contact us, and we will assist you in filing a claim with the carrier.

If you have any questions or concerns about our shipping policy, or if you need assistance with your order, don't hesitate to get in touch with us at houseofus@myyahoo.com.